Overview:Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines - Singapore Airlines (SIA) is widely acknowledged as one of the leading airlines, if not the best airline, globally. This book provides insights into a simple but intriguing question: How has SIA managed to outperform other flag-carriers for decades, in an industry where it is notoriously difficult to succeed consistently? "Flying High in a Competitive Industry" begins with an analysis of the airline industry and its key trends, moving on to a broad outline of SIA's strategic drivers of success. Empirical research was conducted at SIA to gain a deeper understanding of its strategy, core competencies and internal organization, innovation processes, and human resource practices, in order to distill strategy lessons that can inform the strategies of any organization competing in intensely competitive industries. The book ends with some strategic lessons that we believe apply to any organization that aims to achieve sustainable success in hyper-competitive markets.

This book is on page /88f0ff300130a9332bf7ee8997e69000/book/1603728513-9780071249645. It was written by the following authors: Loizos Heracleous, Jochen Wirtz, Nitin Pangarkar. Book Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines, which can be read online, published by the company: McGraw-Hill Education - Europe. Other books on similar topics can be found in sections: Law, Business, Finance. The book was published on 2006-02-01 00:00:00. It has 248 pages and is published in Hardback format and weight 492 g. File for download Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines has PDF format and is called flying-high-in-a-competitive-industry-cost-effective-service-excellence-at-singapore-airlines.pdf. Other books you can download below. Our nottedeiricercatoriaq.it site is not responsible for the content of PDF files.


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